Help & FAQ
Answers to common questions about plans, invoicing, client payments, expenses, and account management.
Is the Basic plan free indefinitely, or is it a trial?
Indefinitely. The Basic plan has no trial period, no expiration date, and no credit card required. You can use it as long as you like — invoicing, expense tracking, and up to 3 active clients are all included at no cost. You only need to upgrade if you want Pro features like recurring billing, automatic overdue reminders, monthly summaries, and CSV exports.
What does the Basic plan include?
- Up to 3 active clients
- 10 invoices per month — each with a shareable payment link
- Unlimited estimates and quotes with shareable approval links
- Expense tracking by category
- Profit dashboard
- 1 business workspace
- Free forever — no credit card required
What does Pro add?
- Unlimited clients, invoices, and estimates
- Automatic email reminders for overdue invoices
- Recurring invoices on any schedule
- Monthly money summaries and Profit & Loss snapshots
- Tax-time CSV exports
- Receipt uploads and billable time tracking
- Branded invoices with your logo
- Up to 2 business workspaces
- $12 per month, no contracts, cancel anytime
How do clients pay invoices online?
Each invoice includes a secure link your client can open in any browser — no login, no account, and no app needed on their end. For card payments: connect your Square account and eligible invoices will include a card payment form clients access directly from the invoice link. You can also record any payment manually once a client settles by cash, check, or bank transfer.
How does Square card payment work?
Go to Account settings and connect your Square seller account via OAuth. Once connected, eligible invoices automatically include a card payment option for your clients. Card data is processed by Square's PCI-compliant infrastructure — card numbers are never stored on Duevero's servers. Both Basic and Pro plan sellers can connect Square.
Can I get a refund on a card payment?
Refunds on card payments are initiated through your Square seller dashboard. If a refund is processed through Square, Duevero automatically updates the invoice status when the refund is confirmed. You can also manually record refunds and adjustments in your invoice payment history.
Is Duevero accounting software?
No — Duevero is focused invoicing and profit tracking software, not a full accounting package. It handles estimates, invoices, expense tracking, and a profit dashboard. It is not designed for double-entry bookkeeping, payroll, inventory, or bank reconciliation. If you need full small business accounting, consider QuickBooks or Wave. If you want clean invoicing and know-your-profit simplicity, Duevero is built for that.
What happens if an invoice goes unpaid?
You can send a manual follow-up email or use the free Late Payment Reminder Generator to write one in seconds. On the Pro plan, Duevero automatically sends email reminders to clients with overdue invoices on the schedule you configure — so you never have to write a follow-up manually.
Can I cancel Pro at any time?
Yes. There are no contracts and no cancellation fees. If you cancel your Pro subscription, your account reverts to the Basic plan at the end of your current billing period. Your data is retained.
How is Duevero different from Wave or PayPal invoicing?
Wave is broader accounting software — powerful but more complex than most freelancers need. PayPal invoicing ties payments to a PayPal account and offers limited expense and profit tracking. Duevero is purpose-built for freelancers and service businesses: invoicing, expense tracking, and real profit visibility in one place, without the bloat. Basic is free; Pro is $12/month.